FAQ
Common questions, plainly answered.
About the work
Is this a real coaching engagement, or volunteer work?
Real engagement. Same intent, same preparation, same standard. The only difference is where the money goes.
Who is this for?
Driven mid career professionals and newly promoted executives. People stepping into bigger roles. Alex's deepest experience is in fintech, payments, e commerce, and consumer tech leadership, but the work travels across industries.
Who is this not for?
Early career professionals looking for general career advice, people seeking therapy or mental health support, or audiences looking primarily for a low cost coaching deal.
What if three sessions isn't enough?
Then you start a second cycle. Some people need one Shift. Some people need two. We don't sell more than the work needs.
Why a chemistry chat first?
Coaching only works with mutual fit. The chat is a 30 minute video conversation, no charge, no commitment. If it isn't a fit, Alex will make a referral where he can.
Logistics
How long is each session?
60 minutes, over video (Zoom or Google Meet).
What's the cadence?
Two to three weeks between sessions, to let insight settle and to give you room to act on it.
What if I need to reschedule?
No fee for reschedules with 24+ hours' notice. Late reschedules and no shows are at Alex's discretion.
What's the refund policy?
Full refund within 7 days of payment if no session has occurred. 50% after session 1. No refund after session 2. Stripe processing fees may not be refundable.
Money and the giving model
Is my contribution tax deductible?
No. Treat the contribution as a coaching fee that we pass through to charity in full. We do not claim tax deductibility.
Where does the money actually go?
100% of the net amount (after Stripe processing fees) is forwarded to Oogachaga, Singapore's most established LGBTQ+ counselling and support organisation. Forwarding is done monthly or quarterly with a clear ledger.
Why this charity?
Alex chose Oogachaga because he believes quiet, sustained support for LGBTQ+ individuals and families is among the most useful kinds of good a person can do in Singapore today. The cause is his, but the coaching stands on its own.
Can I just donate to Oogachaga directly?
Of course. If you'd prefer to donate directly, please do , but that path doesn't come with coaching. Coaching for Good is one specific bundle: paid coaching, contributions forwarded.